Terms and Conditions - Overseas and UK Tours

All of the golf and coaching trips by A Medida Golf on behalf of Platinum Golf Professionals Ltd are sold subject to the following conditions:

Your Booking

The person making the booking is classed as the “lead name” in any booking which includes more than one person. The lead name must be authorised to make the booking on the basis of these Terms and Conditions (together with any policies and regulations), by all persons named on the booking and by their parent or guardian for all party members who are under 18 when the booking is made. By making the booking, the lead name confirms that he or she is so authorised. The lead name will be the primary contact with us and will accept any communications/correspondence from us on behalf of the entire party.

When you make your booking you must pay a non-refundable deposit of 25% of the trip cost per person (depending on number in party etc).

Please note that we accept all major credit and debit cards, with the exception of American Express. A 2% surcharge applies to any deposit or balance paid by a commercial or corporate card, or by a card registered to a non-UK address.

You will be notified of your deposit conditions prior to confirmation by us of your booking. If an initial deposit is taken to secure the booking, it will be made clear in our confirmation when the balance of the deposit is payable.

The party leader must be at least 18 and must be authorised to make the booking on the basis of these booking conditions by all persons named on the booking. By paying monies to Platinum Golf Professionals Ltd, the party leader confirms that he/she is so authorised and that all party members agree to be bound by these booking conditions.

After you have made your booking we will send you an e-mail confirming acceptance and it is at this time that a binding contract comes into existence between you and us and our suppliers (as applicable). Please check your confirmation e-mail very carefully. If there are any discrepancies or it is not what you think you booked, please contact our team immediately and no later than within 24 hours of booking to discuss. We accept no responsibility for non-receipt of emails which will be sent to the email address provided by the “lead name”. It is your responsibility to contact us if you do not receive an expected email regarding a booking confirmation.

Please remember, when you are the lead name, you must ensure that all names for those included on your booking are exactly as printed in passports or other permitted identification documents.

Except as set out below, bookings will be provisional and will be held for 7 days pending receipt of your deposit/full payment as applicable. If your payment is not received within 7 days, the booking will automatically lapse.

We must receive the balance of the holiday cost not less than 2 calendar months before departure. If you do not, we reserve the right to treat your booking as cancelled, in which case you could be liable to pay us cancellation charges up to 100% of the invoice total in accordance with the cancellation charges set out below. It is therefore very important to pay before the deadline.

If the balance is paid after the due date, we reserve the right to levy a late payment fee of 2%. If booking within 2 months of departure, the full cost of the holiday must be paid at the time of booking.

Please check your confirmation account, tickets, final itinerary and all other documents you receive from us immediately on receipt. You must contact us straight away if any information appears to be incorrect as it may not be possible to make changes later.

When booking online, a rare instance may occur that your chosen hotel is not available. In this instance, we will offer you the option to change your holiday with relevant price decreases/increases, or an instant full refund of monies paid to us. We would suggest not committing to flights until you receive a full copy of your confirmation invoice from our office within 24 working hours.

Price Guarantee

The price of your holiday is that shown on your confirmation invoice and is fully guaranteed and will not be subject to any surcharges other than any consumer levy or other new tax, duty or levy being introduced or the rate or application of any existing tax, duty or levy being increased or extended. This guarantee is subject to the conditions of payment being adhered to. We do however reserve the right to increase or decrease the website or marketing/advertising prices and packages at any time.

If You Alter Your Booking

If you decide to alter any booking details after we have accepted your booking and providing we are informed not later than two months prior to departure, a £50.00 per person administration fee (according to the additional administration required) may be charged, plus any fees levied by suppliers. However, any change requested within two months will be treated as a cancellation and will be subject to charges below.

If You Cancel Your Booking

If you or any member of your party wish to cancel your booking or any part of it once it has been confirmed, you must do so by written notification to Platinum Golf Professionals Ltd. To compensate Platinum Golf Professionals Ltd for the expense of processing your booking, and for the risk that we may not be able to re-sell the holiday, we charge a cancellation fee as set out below. The amount payable depends on when we receive your written notice of cancellation – the more notice you give the less we will charge. In certain instances, green fees transfers and/or hotel rooms will not be refundable.

Amount of cancellation fee (shown as % of the total holiday price, excluding green fees and/or flights in certain instances) but these can vary according to your destination property:

57+ days = Deposit

43 – 59 days = 50%

22 – 42 days = 75%

0 – 21 days = 100%

If some members of your party are forced to cancel, cancellation charges will be levied. Remaining passengers in the party must pay any increased costs for the holiday (e.g. under-occupancy charges on rooms and/or transport arrangements).

If you need a statement of non-travel from us for insurance purposes we will provide this free of charge.

Insurance

It is a condition of our accepting your booking that you have adequate personal travel insurance. It is your responsibility to ensure any insurance policy you take out meets your particular requirements and that of your group.

Changes & Cancellation by Platinum Golf Professionals Ltd

Occasionally it may be necessary to amend the arrangements you have selected and we reserve the right to do so at any time. Most of these changes are minor, but where they are substantial we will inform you as soon as is possible. A substantial change is one that we make to your holiday arrangements before departure that involves changing your airport of departure, or a difference of more than twelve hours in your departure time, or a change on your resort hotel, (a substantial change does not include any Government approved change of airport or schedule or change of accommodation imposed on The Sport and Travel Group Ltd by a supplier). You then have the choice of either: (a) accepting the changed arrangement as notified to you; (b) purchasing another available holiday from The Sport and Travel Group Ltd; (c) cancelling your holiday, which may incur some charges (e.g. non-refundable air tickets).

If we believe that your booking is fraudulently funded, or that you or any person acting on your behalf attempts (or has attempted) to deceive Platinum Golf Professionals Ltd at any point (including unfairly claiming compensation or a refund including by way of chargeback), we reserve the right to, among other things, cancel the booking and future bookings without further notice, refuse to accept future bookings, and recover amounts from the person or persons involved. We also reserve the right to verify payment methods used to secure bookings with Platinum Golf Professionals Ltd.

Force Majeure

Compensation payments do not apply where performance of our contract with you is prevented by risk of war or threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, technical problems to transport, closure or congestion of airports or ports, cancellations or changes of schedules by suppliers and similar events beyond our control.

Extraordinary Circumstances

Extraordinary Circumstances would be a situation beyond the control of either party and the consequences of which could not have been avoided even if all reasonable measures had been taken. This may cover such eventualities as warfare, terrorism, risk to well-being such as the outbreak of a serious disease at the travel destination, or natural disasters which make it impossible to travel safely to the destination. If, as a result of Extraordinary Circumstances, you are unable to travel to your destination, your refund will be in the form of a holiday voucher with unlimited validity. We will be unable to accept responsibility if we have to change your booking after departure, or if we cannot provide services as booked, or if you suffer any loss, as a result of Extraordinary Circumstances.

Special Requests

Please note all of your, and the individual members of the group of which you are “group leader”, special requests and requirements must be clearly advised in writing at the time of booking. We will pass these on to the supplier(s) concerned.

Liability

We have taken all reasonable steps to ensure that proper arrangements have been made for the holidays offered by Platinum Golf Professionals Ltd and accept full responsibility for the quality of your holiday as confirmed to you. The Sport and Travel Group Ltd accepts responsibility for the acts or omissions of its employees, agents, suppliers and sub-contractors whilst acting within the scope of or in the course of their employment, agency or contract of supply. In the event that you or a member of your party suffers illness, injury or death as a result of any negligence on the part of our staff, agents, suppliers or their employers, we accept full responsibility as understood in English Law. We will not be liable where this was caused by the act(s) and/or omission(s) of the person(s) affected or those of a third party not connected with the provision of your holiday arrangements and which were unforeseeable or unavoidable or an event which either ourselves or the supplier of the service(s) in question could not have foreseen or avoided even with all due care. All holiday arrangements are subject to the conditions of the relevant supplier, some of which limit or exclude the supplier’s liability to you, usually in accordance with international conventions. You are deemed to have accepted these conditions, which are available on request from the suppliers direct.

Marketing

Please note, the information and prices shown on our website, socials and other marketing may have changed by the time you come to book your holiday. Whilst every effort is made to ensure the accuracy of the brochure and our website and prices at the time of publishing, regrettably errors do occasionally occur. You must therefore ensure you check all details of your chosen holiday (including the price) with us at the time of booking. All online bookings remain subject to availability until written confirmation is received from our suppliers and a confirmation invoice is issued to you by The Sport and Travel Group Ltd. Please note receipt of a booking overview email does not constitute a confirmation invoice.

Covid-19: Limitation of Liability

COVID-19 is no longer defined as a global health emergency by the World Health Organization (WHO) and like the UK, the vast majority of overseas countries no longer have any in-country COVID-19 restrictions or entry requirements, such as showing proof of vaccination or a negative test.

However, as COVID-19 is still circulating, it’s important to check how the country you’re visiting is currently managing the virus.

Before you leave the UK, you should always check the Government’s latest advice for the country, or countries, you would like to visit at gov.uk/foreign-travel-advice.

This is the place to find all the important information about your chosen destination, including its approach to COVID-19. The entry requirements section will set out if there are any COVID-19 rules you need to be aware of, while the health section will advise if there are any measures to manage COVID-19 at your destination e.g. if you’re required to wear a face covering in public spaces or healthcare settings. It may be helpful to take a face covering with you just in case you need one.

Check your travel insurance policy has the cover you want. Most insurance policies offer a level of cover for COVID-19, such as cover for cancellation if you fall ill with the virus and are unable to travel, or medical expenses while on holiday. It is your responsibility to ensure any insurance policy you take out meets your particular requirements. However, some policies offer more cover than others, so it’s important to take out a comprehensive travel insurance policy as soon as you book your holiday that has the level of cover that you want.

You can find more advice on travel insurance at abta.com/travelinsurance.

Flights

Flights are entirely at the responsibility of the persons booking them. Platinum Golf Professionals Ltd do not and will not book flights for any party member in any booking. These are at the sole responsibility of the individual booking them for themselves or their party.

Descriptions

Every effort has been made to ensure the accuracy of descriptions and information. However, we are not always able to control all the components of the holiday arrangements and it is possible that an advertised facility may be withdrawn or changed, due to weather conditions, lack of demand or for maintenance, renovations, etc. We will advise you if we become aware of a major change.

Building Work & Noise

Building work and the resulting noise from sites adjacent to any properties featured in the brochure/on the website may occur at any time during the season. Many resorts are continuing their development and at times local works may be taking place or may be planned. Where we are aware that such works are likely to occur during your holiday and may in our opinion significantly affect your enjoyment of it, we will advise you. If you are unhappy with the situation, we will endeavour to offer you alternative accommodation (with you paying or receiving a refund in respect of any price difference). As you will appreciate, building works are often carried out by third parties over whom we have no control. Furthermore, they are frequently intermittent and we may only become aware that they are taking place when they actually commence. Unless building works are being carried out by our own suppliers or sub-contractors, we regret we cannot pay any compensation or otherwise accept liability even if you are offered alternative accommodation or a refund as a result. If the building works are being performed by or on behalf of our own suppliers or sub-contractors and will have a significant effect on the enjoyment of your holiday, we will pay you compensation accordingly.

Transfers

All transfers are based on groups arriving on the same flight. If you choose to arrive earlier you must make your own way to either the transfer location or the hotel at your own expense. The included transfers are single point of origin and destination to and from the hotel and airports stipulated on the holiday booking.

Golf Arrangements

The golf included with each holiday may be changed to other courses due to non-availability of the requested course.

Please note:

Amendments and cancellations to confirmed golf within 30 days of departure may be subject to 100% cancellation charges.

Local golf taxes, golf insurance and federation fees, if applicable, are payable by you direct to the golf club.

Some golf courses require a valid handicap certificate. It is your responsibility to ensure that a valid certificate is available for presentation locally if required and that your handicap meets with the requirements of the particular courses you wish to play.

Where you request specific start times we will endeavour to arrange these. We reserve the right to vary both the start times and courses after they have been confirmed. Golf course management reserve the right to change tee-times at their discretion without prior notification. You are therefore advised to check in resort in advance.

Many courses only permit play as 4-ball games and golfers booking in smaller parties may be teamed up where necessary. Please note that golf courses will always reserve the right to make you up into 4-balls, which could result in you playing with people not part of your group.

Unless otherwise stated, golf trolleys, carts and buggies are not included in the cost.

We cannot be held responsible for the actual playing condition of courses, including changes caused by periodic course maintenance. We tell the courses to advise us of any planned maintenance but this does not always happen. We will notify you if your round coincides with maintenance that we are aware of.

We cannot be held responsible for any accident occurring while playing golf, or taking part in any other sporting activity. It is essential that you have travel insurance with sufficient specific golf and sports cover to include public liability while playing.

We cannot be held liable for non-availability of buggies at golf courses. These should be requested at the time of booking.

In cases where we have invoiced incorrectly, we reserve the right to correct the client’s invoice to what was quoted. This does not affect the cancellation terms and conditions.

Many hotels charge a local (City/Environmental) Tax – this cannot be paid in advance by ourselves and must be paid direct to the hotel. We are not responsible for such payments.

If You Wish To Complain

Should you have a complaint, you must discuss it at the time with the hotel, golf course, transfer company or car rental company, or with us or our local representatives. We are unable to consider complaints or claims for compensation if we have not been notified during your stay. All complaints must be received in writing within 14 days of your departure from the hotel.

Tickets & Documents

Your travel itineraries, documents etc where needed will be emailed or posted to you approximately 10 days prior to travel. Please check your documents thoroughly when you receive them.

Passports, Visas & Health Requirements

It is your responsibility to ensure you are in possession of a valid passport and, if necessary, any visa. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry correct documentation.

You are responsible for checking and complying with all entry and exit requirements necessary for exiting the country you are departing from and entering the country you are travelling to, including but not limited to all relevant government health policies and travel requirements. You are responsible for making sure you have all relevant visas, entry and exit, health and/or other documents that may be required and, if requested by us, you must present all such documents to us and permit us to make copies thereof. We are not responsible if you do not possess the travel and other documents needed for your journey or have not obeyed all relevant requirements concerning entry into and/or departure from a country, and we assume no responsibility to you if we check your travel documents.

If you are refused entry to a country, whether because of lack of required documents or otherwise and, as a result, we are required by any governmental or immigration authority to transport you out of such country and/or pay any fine, penalty, other charge, or expense, you must reimburse us in full and pay us for such transport at the applicable fare. Please note if this happens, we will not reimburse the amount you have paid for any flights you have used, tried to use, or are unable to use, as a result of your failure to meet applicable requirements.

It is your responsibility to ensure you are medically and socially fit to travel and fly. Please remember that this covers your whole journey, both the duration of the flight and also the period you may be in transit through the departure and arrival airports and any unforeseen delays or diversions. If you have any doubt as to your fitness to fly you must seek medical advice and follow any advice provided regarding the use of medication for your journey.

For the latest travel advice from the Foreign, Commonwealth & Development Office including security and local laws, plus passport and visa information, please visit gov.uk/foreign-travel-advice.

These Terms and Conditions may be amended by us from time to time and will be updated on this website accordingly.

A Medida Golf is a trading name of Platinum Golf Professionals Ltd, registered address Suite 9, Rockfield House, 512 Darwen Road, Bromley Cross, Bolton, England, BL7 9DX

Registered in England & Wales. Company number 07877362.